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New South Wales: services

New South Wales: services

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Have you just had a new baby?

Healthdirect Australia
This is a free 24-hour telephone health information and advice service for residents of the Australian Capital Territory, New South Wales, the Northern Territory, Tasmania, South Australia and Western Australia:

  • Phone: 1800 022 222

Early childhood health centres
These centres have child and family health nurses who can check your baby's health. If you have any concerns about your baby, your small child, yourself or your family, these nurses can help. To find your nearest centre, contact Healthdirect Australia:

  • Phone: 1800 022 222

Australian Breastfeeding Association - Breastfeeding helpline
If you're breastfeeding and need help, trained volunteer counsellors can give you reassurance, information and advice about breastfeeding and overcoming common hurdles to breastfeeding:

  • Phone: 1800 MUM 2 MUM (1800 686 268)
  • Hours: 24 hours, 7 days

Are you finding parenting harder than you thought?

Parent Line NSW
Parent Line NSW is a confidential telephone advice and information service for parents and carers of children aged 0-18 years in New South Wales. Trained professional counsellors with experience in helping families will listen, give you support and assistance, and give you information about relevant issues and services:

  • Phone: 1300 130 052
  • Hours: 9 am-9 pm, Monday-Friday and 4 pm-9 pm weekends

This organisation provides information and support to families, health professionals and the community. Karitane offers telephone support, a volunteer home visiting program, a residential facility and several education programs:

  • Phone: 1300 227 464 (1300 CARING)
  • Hours: 8 am-4.30 pm, Monday-Saturday

This organisation helps families with young children in New South Wales, offering day stay and residential programs. You can contact Tresilian's Parent Help Line or chat to a Tresillian nurse online. Tresillian also provides child and family health education for parents and other health professionals:

  • Phone: 1300 272 736 (1300 2 Parent)
  • Hours: 7 am-11 pm, 7 days a week
  • Tresillian Nurse Online hours: 5 pm-11 pm, Monday-Friday

Do you need to find care for your child?

There are four options for child care in Australia:

  • home-based care, which is having your child cared for by a friend, relative or nanny in your home
  • family day care with a small group of children in an approved carer's home
  • centre-based care, in a child care centre with trained staff and a structured program
  • occasional care, which is short-term, centre-based care.

Child care is mainly designed for children aged up to five years, but can also include before-school, after-school and holiday care for primary school-age children.

This Australian Government website has information about different types of child care and about government assistance to help with fees. You can search for child care services near you.

You can also get information from the Child Care Access Hotline:

  • Phone: 1800 670 305 (free call)
  • TTY: 133 677 then ask for 1800 670 305 (for hearing-impaired or speech-impaired callers)
  • Hours: 8 am-6 pm, Monday-Friday
You can read more in our articles on getting started with child care, child care types and child care costs and Australian Government assistance. You can also find out more about good-quality child care.

Do you want help finding playgroups?

Playgroups are a great way for small children to practise getting along with others and to try new ways to play. They're good for parents too, with lots of support and social contact in a relaxed, welcoming environment. For more information contact Playgroup NSW:

  • Phone: 1800 171 882 (free call in NSW) or (02) 9684 9500
  • Hours: 9 am-5 pm, Monday-Friday

Is your child ready for preschool?

Children can start preschool at the beginning of the school year if they turn four on or before 31 July that year. Preschool programs focus on learning and socialising skills to help prepare children for school.

Some preschools are located in public schools - you can find out more about preschools run by NSW Department of Education. Others are run by local government, community-based organisations or the private sector.

Use MyChild to find preschools near you, or call the Child and Family Information Line:

  • Phone: (02) 8571 9783 or 1800 803 820 (free call)
  • Hours: 9 am-5 pm, Monday-Friday

Are things worrying you at home and you want someone to talk to?

Relationships Australia - New South Wales
Relationships Australia offers counselling, education programs, mediation services and other help for families and couples:

  • Phone: 1300 364 277 (cost of a local call)
  • Hours: 9 am-5 pm, Monday-Friday

Does someone in your family have special needs?

NSW Department of Ageing, Disability and Home Care (ADHC)
ADHC provides services in New South Wales for people with disability and their carers. These include early childhood intervention, carer respite and training programs for parents. Contact your local ADHC Information, Referral and Intake Service for more information.

National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) is a national scheme to support people with permanent and significant disability. It's being introduced gradually and will replace the current disability support system. Visit the NDIS in New South Wales website to find out how you can get ready for the NDIS and when it will be available in your area.

Find more links to child and parent disability resources.

Are you looking for parenting services in your state?

Infoxchange Service Seeker
This is a directory of community services in Australia. Search for 'parenting' to find parenting support and other services in your area.

Resourcing Parents
This website is funded by Families NSW and has information about parenting education programs and events in New South Wales. It has an events calendar, noticeboard and resources for parents and for professionals working with parents and carers of children aged 0-18 years.

Find more links to parent and family services.